At Prime Elevators, we realize elevator and escalator maintenance can come with a lot of questions. Check out our list of frequently asked questions for quick and clear answers about our services, maintenance plans, safety standards, and more to help you make an informed decision with confidence.
With over 30 years of experience, Prime Elevators has become a trusted name in Singapore’s elevator and escalator industry. We believe in transparency, education, and customer empowerment by understanding how every client can be educated on our services: what to expect and how we maintain the highest standards of safety and reliability.
Frequently Asked Questions This page is designed to help our valued clients find quick answers to their most common questions related to installation, maintenance, repairs, and modernization. If you can’t find what you need here, our team is always ready to help you directly.
We also install, maintain, modernise, and repair all major brands and models of elevators and escalators, from residential to commercial systems.
Our Comprehensive Contract covers preventive maintenance and replacement parts, whereas the Non-Comprehensive covers only preventive servicing with parts being billed extra when needed.
Regular monthly maintenance visits are recommended to ensure safety, performance, and compliance in accordance with Singapore’s Building and Construction Authority (BCA) standards.
Yes, we provide breakdown support 24/7 for the purpose of minimizing downtime and ensuring operations are brought back in a safe and efficient manner.
Our modernization services upgrade the key components-motors, control panels, and interiors-to provide added efficiency, comfort, and safety without the replacement of an entire system.
All our work is done strictly in accordance with BCA regulations and international standards on safety. We carry out comprehensive inspections and testing after every service or repair for compliance and reliability.
Timelines for installation vary depending on building type and system complexity; on average, a new installation can take anywhere from 4 to 8 weeks, including design, testing, and commissioning.
Yes, we use only genuine, certified, and high-quality spare parts that ensure durability and safety with consistent performance.
Of course, we have maintenance contracts tailored to your operational needs, building type, and budget.
You can contact us anytime through:
Call: +65-98630797
Email: primeeleesc@gmail.com
Website: https://primeelevatorssg.com/
30+ Years of Industry Experience
Trusted expertise in elevator and escalator installation, maintenance, and modernization across Singapore.
Customer-Centric Service
Communication, transparency, and satisfaction are emphasized in each of our projects.
Certified Safety Standards
All services meet BCA and international safety regulations. Responsive Support Dedicated customer service team and 24/7 emergency assistance.
